For Retail & Offline Businesses

Respond to store inquiries automatically — 24/7

CreatorFlow handles Instagram store questions, sends hours and product info, and captures customer leads while you're serving customers. Your team focuses on sales, not DMs.

No credit card required • 500 free DMs/month

Meta Tech Provider
@mamimariu
121K followers
@mamimariu
@chic.outfit.studio
45.6K followers
@chic.outfit.studio
@sikusok
1.3K followers
@sikusok
Trusted bycreators

You're serving customers — not typing store hours into DMs.

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Missed Store Visits

You're with a customer when someone DMs asking about store hours or product availability. By the time you respond hours later, they've already gone to your competitor.

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Same Questions, Repeated Responses

"What are your hours?" "Do you have X in stock?" "What's the price?" You answer the same store questions dozens of times daily — manually.

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No System for Customer Capture

Shoppers ask about products but you can't collect their information quickly. Potential customers slip through the cracks while you're busy serving in-store customers.

Set it up once. Drive foot traffic forever.

Most retail businesses are live in under 5 minutes.

1

Connect Your Retail Business Instagram

Link your store's Instagram Business account through Meta's official API — no password sharing, no risk.

2

Set Your Store Keywords & Responses

Tell CreatorFlow what to send when customers ask common questions like "HOURS", "AVAILABLE", or "PRICE".

3

Capture Customers While You Serve In-Store

CreatorFlow responds instantly, 24/7 — even at 10pm when customers are browsing your products online.

Real automation for retail businesses.

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Store Hours Inquiry

Trigger:"HOURS" comment on post
Response:Instant DM with store hours + location map.
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Product Availability

Trigger:"IN STOCK?" or "AVAILABLE" comment
Response:Auto DM: "Yes, we have it in stock! Come visit us 🏪"
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In-Store Promotion

Trigger:"SALE?" or "DISCOUNT" DM
Response:Instant reply with current promotions + store location.

Automations Retail & Offline Businesses Use

Automation Type
What It Does
Why It Matters
Store Hours Auto-Response
Automatically answer questions about store hours, locations, parking, or directions when customers DM specific keywords.
Stop answering the same store questions 50x per week. Save hours while improving response time and never miss a potential store visit.
Product Availability Distribution
Send product availability information, inventory updates, or "come visit us" messages instantly when customers comment or DM keywords like "IN STOCK", "AVAILABLE", or "HAVE".
Convert online interest into in-store visits automatically. Never lose a customer to slow response time.
Store Information Delivery
Auto-send store maps, directions, parking information, or in-store promotion details when customers ask. Collect contact info first for follow-up marketing.
Turn casual browsers into store visitors. Build your customer database on autopilot.
New Follower Welcome
Automatically send a welcome DM when someone new follows your store account with your store information and current promotions.
First impression matters. Welcome new followers and guide them to visit your store or check out current offers.
In-Store Promotion Distribution
Auto-send discount codes, sale information, or special offers when followers comment specific keywords on promotional posts.
Promote in-store sales without manually sending details to hundreds of people.
Story Reply Automation
Instantly respond when customers reply to your Instagram Stories about new products or in-store events with questions or emoji reactions.
Stories drive the most engagement. Automate first touch, personally follow up with interested customers.

Questions Retail & Offline Businesses Ask

Is this safe for my retail business Instagram account?+

Yes, completely safe. CreatorFlow uses Meta's official Graph API — the same system used by major brands and enterprise tools like ManyChat. Unlike browser automation or unofficial bots, there's zero risk of shadowbans or account restrictions. We're a Meta-verified Tech Provider.

Can I capture customer information legally?+

Yes. CreatorFlow's customer capture is GDPR and CAN-SPAM compliant. Customers explicitly provide their contact information before receiving store details. You can export customer data to your CRM or email marketing tool anytime.

What if I get more than 500 DMs per month?+

The Free plan includes 500 DM automations per month — perfect for small retail stores or local shops. If you need more (chain stores, large retail businesses), Pro is $15/month for 5,000 DMs per workspace. You can upgrade anytime, and there are no contracts.

Will customers know the responses are automated?+

Only if you want them to. You write the messages in your store's voice — they sound exactly like your team. Most retail businesses add a personal touch by following up manually with VIP customers after the automated first response.

Can I use this with my POS or inventory system?+

CreatorFlow exports customer data to CSV, which you can import into any system. For real-time inventory integration, you'll need to manually update availability information in CreatorFlow. Most retail stores update product availability weekly or daily.

What about Instagram's message limits?+

Instagram allows 200 DMs per hour via the official API. CreatorFlow automatically respects this limit, so you never risk hitting rate limits or triggering account flags. We handle the technical compliance so you don't have to.

Can I send store location and directions?+

Absolutely. CreatorFlow works with any link — Google Maps, Apple Maps, Waze, or your own website. Just paste your store location URL into the automation, and customers receive it instantly with directions.

How is this different from hiring a social media manager?+

A social media manager costs $500-$2,000/month and still can't respond at 2am when customers are browsing your products. CreatorFlow is $15/month and works 24/7, 365 days a year. It's not a replacement for your team — it's a tool that handles repetitive inquiries so your staff can focus on serving customers in-store.

Can multiple store locations use the same account?+

Yes. CreatorFlow supports multiple Instagram accounts on the Pro plan. Each store location can have its own Instagram account connected, or you can manage one company account with location-specific automations. Perfect for retail chains and franchises.

What if I want to stop using it?+

Cancel anytime from your dashboard — no contracts, no cancellation fees, no questions asked. Your Instagram account stays exactly as it was. We don't believe in locking customers in.

Simple Pricing for Retail & Offline Businesses

Start free, upgrade when you grow

Free

$0

Free

Perfect for small stores

Free includes:

1 Instagram account
3 active automations
500 DMs per month
Customer collection
All core features

No credit card required for Free plan. Cancel anytime.

Ready to drive more customers to your store?

Join creators who automate their DMs and never miss a sale.

Get Started Free

No credit card required • 500 free DMs/month

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