Followers DM your keyword and CreatorFlow sends the right answer in under 3 seconds. Pricing, links, support, hours — whatever you set. Your inbox empties itself.
Your followers are asking. Your inbox is full. Here's what that silence costs you.
"How much?" "What are your hours?" "Do you ship internationally?" You type the same answer 40 times a day. That's not customer service — that's copy-paste labor that eats your entire morning.
Someone in a different timezone DMs you at 3 AM asking about availability. By the time you wake up and reply, they've already found someone who answered faster. Those lost DMs are lost sales.
Most creators and small businesses can't keep up with DM volume. The result: more than half of people who reach out never hear back. Each unanswered DM is a potential customer who walked away.
No credit card required
CreatorFlow monitors your Instagram DMs 24/7. When someone sends a message containing your keyword, they get your pre-written reply before they put their phone down.
Set trigger keywords like "PRICING", "MENU", "HOURS", or "AVAILABILITY". When a follower DMs you that word, CreatorFlow sends your reply instantly. Case-insensitive matching — "pricing", "PRICING", and "What's your pricing?" all trigger the same response.
Set up separate auto-replies for different keywords. "PRICING" sends your rate card. "HOURS" sends your schedule. "MENU" sends your product list. Each keyword maps to its own response — all running simultaneously, all automated.
Before delivering your answer, require them to follow your account or share their email. Follow Gate grows your audience from DM inquiries. Email Gate turns every question into a lead. Both happen inside the DM conversation.
Write 2-5 versions of each auto-reply. CreatorFlow rotates them so repeat visitors get different messages. Test which version drives the most clicks and conversions.
CreatorFlow uses Instagram's official Graph API — the same system trusted by enterprise tools. No bots, no browser extensions, no workarounds. Your account stays completely safe.
One setup per keyword. Unlimited automated responses. Here's how.
One-click connection through Meta's official API. No passwords shared. Takes 30 seconds.
Choose trigger keywords like "PRICING", "MENU", or "HOURS". Write the auto-reply message for each keyword. Add links, buttons, or gates. Preview it on a real phone mockup.
Every DM containing your keyword triggers an instant reply — 24/7, across all conversations. Wake up to answered questions and collected leads, not 50 unread messages.
Keyword auto-reply is the start. Here's what runs behind every automated DM.
Gate your reply behind a follow or email before delivering the answer. Follow Gate grows your audience with every DM. Email Gate builds your newsletter from Instagram inquiries. Opening Message sends a warm intro before the main reply. Choose one per automation.
Track DMs received, auto-replies sent, link clicks, email captures, and response rates. See which keywords get the most inquiries and which replies drive conversions. Export reports anytime.
Every person who DMs your keywords is saved — with their Instagram handle, email (if captured), keyword used, and full interaction history. Your customer database builds itself.
Write 2-5 versions of your auto-reply. CreatorFlow rotates them automatically so repeat visitors get fresh responses. Find out which copy converts best.
Export your collected contacts and emails to Mailchimp, ConvertKit, Beehiiv, Klaviyo, or any platform that accepts CSV. No complex integrations. One click.
Real scenarios. Real keywords. Real auto-replies. Here's how creators and businesses use keyword DM automation every day.
Follower DMs a keyword like "PRICING" or "RATES" and receives your full pricing breakdown instantly.
Answers the #1 pre-purchase question without delay — while buying intent is still high.
Set keywords for common questions: "HOURS", "LOCATION", "SHIPPING". Each triggers a specific, detailed answer.
Eliminates repetitive manual replies and ensures every question gets a consistent, accurate answer.
Follower DMs "GUIDE" or "FREEBIE" and receives your lead magnet after sharing their email via Email Gate.
Turns Instagram DMs into an email list growth channel — no landing page required.
Follower DMs "BOOK" or "SPOTS" and gets a reply with available slots and a direct booking link.
Reduces no-shows by capturing bookings at the moment of highest interest.
Different keywords send different product info — "RED" shows the red variant, "BLUE" shows blue, "ALL" shows the full catalog.
One account can serve multiple products without confusion or manual routing.
All keyword auto-replies run 24/7, answering questions at 2 AM the same way they do at 2 PM.
Never lose a customer to timezone gaps or off-hours silence again.
"Click-through rate doubled in week one." — @chic.outfit.studio, 110K followers
Keyword DM auto-reply works by monitoring your Instagram direct messages for specific trigger words using Meta's official Graph API. When a follower sends you a DM containing a keyword like "PRICING", "MENU", or "HOURS", CreatorFlow detects it via real-time webhooks and sends your pre-written reply within seconds. You can set up multiple keywords, each with its own reply. No manual work required.
Yes. CreatorFlow uses Meta's official Instagram Graph API — the same infrastructure used by all Instagram-verified automation tools. There are no bots, browser extensions, or workarounds involved. Your account remains in full compliance with Instagram's Terms of Service. Read our full safety guide.
Within 2-3 seconds. CreatorFlow receives real-time webhook notifications from Instagram's API the moment a DM arrives. The reply is composed and sent before the person has time to switch apps. This speed matters because it reaches followers while their phone — and their interest — is still active.
Yes. You can create as many keyword-reply pairs as you need. "PRICING" sends your rate card, "HOURS" sends your schedule, "MENU" sends your product list, "BOOK" sends your availability. Each keyword maps to its own auto-reply, and they all run simultaneously.
Yes. Keyword matching is case-insensitive and works on partial matches within the message. If your keyword is "PRICING", then "pricing", "PRICING", "What's your pricing?", and "Can you send me pricing info" will all trigger the auto-reply.
Yes — this is called Email Gate. When enabled, CreatorFlow asks the person for their email address inside the DM conversation before delivering your reply. The email is saved to your contact CRM and can be exported via CSV to Mailchimp, ConvertKit, Beehiiv, or any email platform.
CreatorFlow deduplicates automatically. Each user receives the auto-reply only once per keyword automation, even if they send the same keyword multiple times. This prevents spam and keeps conversations clean.
Yes. Keyword DM auto-reply and comment-to-DM automation are separate features that run independently. You can use both at the same time — comment triggers handle public engagement, keyword DM triggers handle private inquiries. They complement each other.
Instagram's quick replies are manual — you still have to open each DM and tap the saved reply yourself. CreatorFlow's keyword auto-reply is fully automated. The reply sends itself the moment someone DMs your keyword, 24/7, with zero manual effort. Plus you get Email Gate, Follow Gate, message variations, analytics, and a contact CRM — none of which exist in Instagram's native tools.
Yes. CreatorFlow works with any Instagram Professional account — both Creator accounts and Business accounts. You need a Professional account connected to a Facebook Page, which is a requirement of Meta's Graph API. Switching from a personal account to a Professional account is free and takes 30 seconds in Instagram settings.
CreatorFlow is purpose-built for Instagram creators and small businesses who want simple, fast DM automation. Where ManyChat is a multi-channel enterprise platform with complex flow builders, CreatorFlow gives you keyword DM auto-replies, Follow Gates, Email Gates, a contact CRM, and analytics in a clean interface you can set up in 2 minutes. Pricing starts at $0 with 500 free DMs/month. See the full comparison.
Last updated: April 2026
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