What You Need Before Connecting
CreatorFlow connects to Instagram through Meta's official API. This requires two things:
1. An Instagram Business or Creator account (not a Personal account)
2. A Google account to sign in
If you have a Personal account, switch it to Business or Creator first. No Facebook Page is needed.
Open the Facebook app or facebook.com > Create a new Page (or use an existing one) > Go to your Page settings > Find Linked Accounts or Instagram > Connect your Instagram account. If you created a new Facebook Page, wait a few minutes before trying to connect in CreatorFlow. Facebook sometimes needs time to confirm the link.
Open Instagram > Go to your profile > Tap Settings and privacy > Tap Account type and tools > Look for "Professional account" with either Business or Creator listed. If you see "Personal account," tap Switch to professional account and follow the prompts. Choose either Business or Creator. Both work with CreatorFlow.
How to Connect Step by Step
CreatorFlow uses a 3-step onboarding flow after you sign in with Google.
Enter your Instagram username
Type your username (without the @ symbol). CreatorFlow searches for your account. You'll see an "Account found" preview with your profile photo, name, username, and follower count. Click Connect @yourusername.
Allow permissions
Instagram shows a dialog from the app CreatorFlowSO-IG asking you to share information about your account. Click Allow (the blue button) to grant permissions. If you click Cancel, the connection fails and you'll need to restart.
Answer quick setup questions
After connecting, CreatorFlow asks three short questions about how you found us, what you do, and what you want to accomplish. Answer these and you're in. Your dashboard is ready.
How to Verify Your Connection
After connecting, check two things:
1. Sidebar shows your workspace name with a plan badge
2. My Content page shows your recent posts and reels
You can also verify in Workspace Settings > IG Account. This tab shows your connected account with profile details.
Common Connection Errors and Fixes
If the connection fails, here are the most common causes and how to fix them.
Check the spelling of your username (without @). Make sure your account is a Business or Creator account, not Personal.
Mobile browsers can interfere with the OAuth redirect. Use a desktop browser (Chrome, Firefox, or Edge) instead.
Your Instagram is linked to a different CreatorFlow workspace. Email hello@creatorflow.so and the team will move it for you — no data loss. Do not use the Disconnect button: it permanently deletes all automations, contacts, and history in that workspace.
The OAuth redirect broke on mobile. Try again using a desktop browser. Clear your browser cache first.
Email hello@creatorflow.so with your old and new username and the team will update the connection on the backend — no data loss. Do not use the Disconnect button to fix this: it permanently deletes all automations, contacts, and history in that workspace.
Your Instagram must be a Business or Creator account. Open the Instagram app, go to Settings > Account type, switch to a professional account, then try connecting again.
Disconnecting permanently deletes ALL automations, contacts, and conversation history in that workspace — there is no recovery. If you're trying to fix a connection problem, email hello@creatorflow.so instead of disconnecting.