What You Need Before Connecting
CreatorFlow connects to Instagram through Meta's official API. This requires two things:
1. An Instagram Business or Creator account (not a Personal account)
2. A Facebook Page linked to that Instagram account
If you have a Personal account, you need to switch it first. If you don't have a Facebook Page, you need to create one.
Open the Facebook app or facebook.com > Create a new Page (or use an existing one) > Go to your Page settings > Find Linked Accounts or Instagram > Connect your Instagram account. If you created a new Facebook Page, wait a few minutes before trying to connect in CreatorFlow. Facebook sometimes needs time to confirm the link.
Open Instagram > Go to your profile > Tap Settings and privacy > Tap Account type and tools > Look for "Professional account" with either Business or Creator listed. If you see "Personal account," tap Switch to professional account and follow the prompts. Choose either Business or Creator. Both work with CreatorFlow.
How to Connect Step by Step
CreatorFlow uses a 3-step onboarding flow after you sign in with Google.
Enter your Instagram username
Type your username (without the @ symbol). CreatorFlow searches for your account. You'll see an "Account found" preview with your profile photo, name, username, and follower count. Click Connect @yourusername.
Allow permissions
Instagram shows a dialog from the app CreatorFlowSO-IG asking you to share information about your account. Click Allow (the blue button) to grant permissions. If you click Cancel, the connection fails and you'll need to restart.
Answer quick setup questions
After connecting, CreatorFlow asks three short questions about how you found us, what you do, and what you want to accomplish. Answer these and you're in. Your dashboard is ready.
How to Verify Your Connection
After connecting, check two things:
1. Sidebar shows your workspace name with a plan badge
2. My Content page shows your recent posts and reels
You can also verify in Workspace Settings > IG Account. This tab shows your connected account with profile details.
Common Connection Errors and Fixes
If the connection fails, here are the most common causes and how to fix them.
Check the spelling of your username (without @). Make sure your account is a Business or Creator account, not Personal.
Mobile browsers can interfere with the OAuth redirect. Use a desktop browser (Chrome, Firefox, or Edge) instead.
Your Instagram account is connected to a different workspace. Go to the workspace switcher, find the original workspace, open Workspace Settings > IG Account, and disconnect. Then connect in your new workspace. If you deleted the original workspace, contact hello@creatorflow.so for a backend disconnect.
The OAuth redirect broke on mobile. Try again using a desktop browser. Clear your browser cache first.
Disconnect the old account from CreatorFlow first (Workspace Settings > IG Account > Disconnect), then reconnect with your new username.
Your Instagram must be linked to a Facebook Page. Create a Page on Facebook, link your Instagram in the Page settings, make sure you are an Admin on the Page, and wait up to 24 hours for the link to fully propagate. Then try connecting again.
Disconnecting deletes all automations in that workspace permanently.